Legal Notice


These general conditions will apply to browsing the website (hereinafter, the “Website”) and, in particular, to the hiring of the SNAPPY products offered therein (hereinafter, the “General conditions”). The use of the Website and / or the SNAPPY Products gives you the status of “User”, and implies the full and unreserved acceptance of the following General Conditions.

SNAPPYRESEARCH.COM is a domain owned by MOVIL ACCESS, S.L., whose identification data appears in section 1 below.

MOVIL ACCESS, S.L. reserves the right to modify the configuration of the Website and these General Conditions at any time and without prior notice.


MOVIL ACCESS, S.L. is a commercial entity incorporated in accordance with Spanish legislation, domiciled in Barcelona, ​​Rda. General Mitre nº 126, 1º 3ª, registered in the Barcelona Trade Register Volume 37,661, Folio 50, Sheet number B- 307,719, and CIF number B- 63884282 (hereinafter, “MOVIL ACCESS”).

The activity of MOVIL ACCESS is the provision of on-line market research services through the Website, of which it is the owner.


Through the Website, MOVIL ACCESS, S.L. sells different products that allow companies and professionals to conduct surveys of their products among consumers of a certain profile, and to obtain real time responses (hereinafter, the “SNAPPY Products”).

The SNAPPY Products allow market research projects to be designed through questionnaires, and to launch them immediately to a wide range of targets representative of consumers (“Targets”), who receive and answer the questionnaires through their mobile, thereby obtaining real time results. Each of the SNAPPY Products is aimed at obtaining certain commercial information, according to the needs of the User.

The Targets that respond to the polls are anonymous subjects, previously selected for that purpose, and which are part of an exclusive panel of consumers of all types of sources, whose ownership and management belongs to the entity NETQUEST, with which MOVIL ACCESS, S.L. has signed a Partnership agreement. These surveys are carried out, fundamentally, through predetermined questionnaires, although some of the SNAPPY Products also allow the Client to design their own questionnaire or engage in a conversation with a group of Targets of a specific profile, via a chat.


3.1. Registration

To receive information about the SNAPPY Products, or to download the articles published on the Website, the User must be previously registered by completing a form in which they must indicate their first and last names and email address, and expressly accept these General conditions.

3.2. Veracity of the Information

The User guarantees the authenticity of all data communicated through the Website, committing to keep it updated at all times.

3.3. Correct use of the Website
The User undertakes to use the Website and the SNAPPY Products in accordance with the Law, these General Conditions, and other notices and instructions made known to them, as well as with morality and generally accepted good customs and public order. For this purpose, the User shall refrain from using the Website and the SNAPPY Products for illicit purposes or effects, damaging the rights and interests of third parties, or that may in any other manner damage, overload, deteriorate or prevent the normal use of the Website, the computer equipment or documents, files and all manner of content stored on any computer equipment of MOVIL ACCESS, S.L. or of any other User. In particular, and without being exhaustive but merely by way of example, the User undertakes to not:
  1. a) Reproduce, copy, distribute, make available or otherwise publicly communicate, transform or modify the contents of the Website, unless it has the authorisation of the owner of the corresponding rights, or if it is legally permitted;
  2. b) Delete, manipulate or in any way alter the “copyright” and other identifying data of the reservation of rights of MOVIL ACCESS, S.L. or its owners;
  3. c) Violate the industrial or intellectual property rights of MOVIL ACCESS, S.L.;
  4. d) Collect data for advertising purposes and send advertising of any kind and communications for sale or other commercial purposes, without the prior consent of the recipient;
  5. e) Send chains of electronic messages that are not requested or previously consented.
3.4. Hyperlinks
Users who intend to establish a hyperlink between their website and the Website (hereinafter, the “Hyperlink”), must meet the following conditions:
  1. a) The Hyperlink will only allow access to the homepage of the Website, but may not reproduce it in any way;
  2. b) There will be no false or inaccurate statements about the Website or the SNAPPY Products;
  3. c) There will be no declaration or implication that MOVIL ACCESS, S.L. has authorised or approved the hyperlink or the website on which it is established;
  4. d) The web page on which the hyperlink is established will not offer illegal information or content, information that is contrary to morality and good general customs or public order, or injurious to the rights of third parties.


4.1. Selection of a SNAPPY product
When selecting a SNAPPY Product, the User must complete the relevant predetermined questionnaire, indicating the type of target and the sample size (number of individuals) to which they wish to launch the survey. After completing this questionnaire, the User will be shown the price of the selected Product, which will be calculated automatically according to the parameters previously entered by the User.
4.2. Registration as a Client
To contract a SNAPPY Product, the User must register as a “Client”, after completing the corresponding form by entering their first and last names, email address and billing information, and must expressly accept these General Conditions. Clients can deregister at any time by sending the corresponding request to the following email address: In case of deregistering, no amount paid by the Client will be refunded, even if at the time of deregistration the Client has not requested any SNAPPY Product against that amount.
4.3. Configuration of the questionnaire to be sent to the Targets
Subsequent to their registration as a Client, the User must configure the elements of the questionnaire that will be sent to the Targets, either based on predetermined forms or freely, depending on the Product chosen. The User is solely and exclusively responsible for the information requested of the Targets through the questionnaires. However, Users are expressly prohibited from formulating, or sending directly to the Targets, questions or requests with illicit purposes or effects, that constitute a crime, or undermine the fundamental rights and public liberties recognised constitutionally, in Treaties international and in other legislation or, in any case, are contrary to morality or public order. MOVIL ACCESS, S.L. reserves the right to deregister as a Client, automatically and without prior notice, any User who fails to comply with the prohibition indicated in the previous paragraph, reserving the right to exercise any claims for damages that are possible, and to denounce the action of the User to the competent authorities in the event that said action indicates the commission of an infraction or of a criminal act.
4.4. Method of payment
After configuring the questionnaire to be sent to the Targets, the User will pay the price for the Product using one of the following payment methods:
  1. a) Credit Card
Payments by credit card will be made through a virtual POS via a payment platform.
  1. b) Direct Debit
Likewise, through the Website’s virtual POS, the User can provide a bank account number where the price of the Project contracted will be charged directly in each case.
  1. c) Available Balance
Finally, the Website also allows Users to maintain a Balance, the amount of which can also be charged or increased through the virtual POS, either by credit card or by bank transfer. In this case, if payment is made with a credit card, the Balance will be automatically available, as long as the payment has been accepted by the virtual POS. Otherwise, if payment is made by bank transfer, the Balance will be available from the moment in which the transfer is credited to the indicated MOVIL ACCESS, S.L. account.
4.5. Launch of the questionnaire
From the moment the User pays the price of the contracted SNAPPY Product (by clicking on the “Confirm” key in case of payment via Balance, or “Pay” in case of payment by credit card or direct debit), the questionnaire will be automatically sent to NETQUEST for validation. Once the project is validated by NETQUEST, the amount of the price of the Product paid by the User will be deducted, and the invitations will be sent immediately to the individuals who make up the Target sample previously selected by the User, who will receive an invitation to participate in the study on their mobile, as well as the questionnaire that must be answered within a certain period of time.
4.6. Viewing the answers to the questionnaires
A few minutes after the launch of the questionnaire, the User will be able to view the responses from the Targets as they are sent.
4.7. Completion of the survey and display of the Report
Once all completed surveys have been received according to the number of Targets requested in each case, the User may view the contracted SNAPPY Product Report, provided that the questionnaire has been answered by at least 90% of the number of representative Targets of the total sample requested by the User. The User may view the Report on the Website for a maximum period of 365 days. After this period, MOVIL ACCESS, S.L. may delete the Report from the Website, without prejudice to the User’s right to request a copy from MOVIL ACCESS, S.L. The content of the Report will correspond, in any case, to that of the examples included in the Website for the Product requested, without prejudice to the format in which it is presented for display, which may not coincide exactly with the format of said examples.
4.8. Assumptions under which the conduct of the study will be considered to have failed
MOVIL ACCESS, S.L. could not guarantee and does not guarantee compliance with the maximum response time by the Targets surveyed. In this sense, in case of not attaining responses from 90% of the total sample of the representative Targets, the study will be considered to have failed and will be cancelled automatically, without generating any Report. In this case, the User shall have the right to choose between: (i) requesting a refund of the amount paid for the SNAPPY Product contracted to perform the study, which will be paid within a maximum period of 48 hours; or (ii) allocate the amount paid to the contracting of another SNAPPY Product.
4.9. Product cancellation request
MOVIL ACCESS, S.L. reserves the right to automatically cancel the request for a Product in the following cases: If the questionnaire cannot be answered due to incorrect information sent by the User. If the content of the questionnaire is not directly related to market research (for example, advertising) If the questionnaire has links that are sent to other research companies, registers or other panels or which are not related to the content of the questionnaire. If the questionnaire offers some type of additional incentive If the questionnaire requests personal data without the explicit consent of the panellist. Personal data is considered to be: First and last name, email, telephone, address, social network account such as twitter, Facebook, Skype, etc. or personal images, as well as any information that allows the panellist to be uniquely identified. If the questionnaire contains serious misspellings, is not written in the language of the User or its content is inappropriate (obscene vocabulary, insults, etc.)


5.1. Availability, continuity and usefulness of the Website and the SNAPPY Products
MOVIL ACCESS, S.L. does not guarantee the availability and continual functioning of the Website. Notwithstanding the foregoing, as far as is possible, MOVIL ACCESS, S.L. will give Users prior warning of interruptions in the operation of the Website. MOVIL ACCESS, S.L. does not guarantee the success of the business actions that Users of the Website may undertake based on the results obtained from the contracting of a SNAPPY Product. MOVIL ACCESS, S.L. excludes, to the fullest extent permitted by the law, any liability for damages and losses that may be caused by non availability or continuity of the Website, the fraudulent use Users may attribute to the Website and / or to the SNAPPY Products. Notwithstanding the foregoing, MOVIL ACCESS, S.L. has a customer service department to resolve any incident that may arise in connection with the contracting of any SNAPPY Product.
5.2. Privacy and security of Website use
MOVIL ACCESS, S.L. does not guarantee the privacy and security of the use of the Website and, in particular, does not guarantee that unauthorised third parties cannot gain knowledge of the class, conditions, characteristics and circumstances of the use of the Website made by the User, excluding, to the fullest extent permitted by law, any liability for damages for this reason.
5.3. Quality of contents
MOVIL ACCESS, S.L. does not control or guarantee the absence of viruses or other elements in the contents of the Website that may cause alterations to the computer used by the User or in the information stored on it, excluding, to the fullest extent permitted by law, any liability for damages for this reason.
5.4. Truthfulness, accuracy and applicability
The Targets that respond to the questionnaires that form the basis for the SNAPPY Products Reports are part of a closed exclusive consumer panel, which is accessed only by invitation. NETQUEST is the supplier of this panel and guarantees the quality of it. Notwithstanding the foregoing, MOVIL ACCESS, S.L. cannot and does not guarantee the veracity, legality and / or applicability of the answers offered by the Targets, on the basis of which the SNAPPY Products Reports are prepared, excluding, to the fullest extent permitted by law, any liability for damages for this reason.
5.5. Use of the Website by Users
MOVIL ACCESS, S.L. is not obliged to control and does not control the use that Users make of the Website, and does not guarantee the compliance of these General Conditions by Users, nor the diligence of the latter. Likewise, MOVIL ACCESS, S.L. is not obliged to verify and does not verify the identity of the Users, nor the veracity of the information that they provide about themselves. Consequently, MOVIL ACCESS, S.L. excludes any liability for damages caused by the use of the Website by the Users or by the lack of truthfulness of the information provided by the latter and in particular, by way of example and not limited to, the damages that could be derived from the impersonation of a third party conducted by a User
5.6. Confidentiality and correct use of the Reports
The Reports of the SNAPPY Products are strictly confidential. The User undertakes to make diligent and correct use, in accordance with morality and public order, of the SNAPPY Products Reports, completely indemnifying MOVIL ACCESS, S.L. In particular, and by way of example without being exhaustive, the User:
  1. a) May reproduce, distribute, allow public access through any form of public communication, transform or modify the Reports, unless such actions involve a violation of current legislation;
  2. b) Will refrain from suppressing, eluding or manipulating the “copyright” and other data identifying the rights of the holders included in the Reports;
  3. c) Will refrain from using the Reports in any way or with effects that are contrary to the Law, morality or public order.


The industrial and intellectual property rights of the Website and of the SNAPPY Products and, in particular, by way of example and not exhaustive, its source code, design, trademarks, commercial names or distinctive signs of any kind that appear on said Website, are property of MOVIL ACCESS, S.L. or third parties, without it being understood that the use of the Website and / or the contracting of the SNAPPY Products entitles the User to any right over said elements, beyond what is strictly necessary for the correct use of the Website and the contracting of the SNAPPY Products. In particular, the system and procedure for obtaining and transmitting the data on which the SNAPPY Products are based are protected by patent ES 2 247 953, of which MOVIL ACCESS, S.L. is the owner.


The contracting of SNAPPY Products made through the Website will be governed by Spanish legislation. Any disagreement that may arise regarding the interpretation, compliance, breach or validity of these General Conditions will be subject to the jurisdiction of the Courts and Tribunals of the city of Barcelona, ​​ the User expressly waiving their own jurisdiction where applicable.  
[1] All conditions set out in this paragraph are considered to be valid for the projects launched in Spain, between 9am and 18pm.